Exchange & Returns Policy
Review return eligibility, exchange steps, time limits, and the information needed to resolve an issue with your order.
7-Day Exchange Window
You have 7 days from the date of parcel delivery to inspect your suit cut, check the drape, examine the weave, and initiate an exchange.
1-Click WhatsApp Booking
No tedious forms or printouts required. Simply share your order number and unboxing video or photos with our WhatsApp concierge.
Doorstep Reverse Pickup
In major cities, our courier partner will collect the returned parcel directly from your door when delivering your replacement suit cut.
Unstitched Fabric Exchange Guidelines
Because luxury textiles undergo irreversible physical changes when cut or washed, please review the criteria below:
Eligible for Full Exchange / Return
- • Fabric is uncut, unstitched, and unaltered in full original yardage (4.0m, 4.5m, 7.0m).
- • Fabric has not been washed, soaked, or pre-shrunk in water or chemical detergent.
- • Original packaging box, woven collar tags, buttons pack, and fabric seal remain in good condition.
- • Defective weft, misprint, or dye staining discovered upon initial unboxing inspection.
Ineligible for Return or Exchange
- • Fabric has been cut, marked with tailor chalk, stitched, or altered in any form.
- • Fabric has been immersed in water, washed with harsh bleach, or bleached by customer/tailor.
- • Custom-cut yardages (e.g. customized wholesale roll cuts requested under 10 meters).
- • Exchange requests initiated after the 7-day delivery window has expired.
How to Initiate an Exchange
WhatsApp Our Team
Send a WhatsApp message with your Order ID and photos of the fabric.
Select Replacement
Pick another shade, weave (e.g. Boski vs Karandi), or request a direct replacement.
Courier Dispatch
We dispatch your new suit cut via Trax/TCS with a reverse parcel collection label.
Doorstep Swap
Hand over the original box to the rider and receive your fresh fabric in hand.